Introduction

Welcome to sinasosrugs.com (“we,” “our,” “us”). This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website. We are committed to respecting your privacy and complying with applicable data protection laws. (Last Updated: June 28, 2025)

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide

  • Full name
  • Email address
  • Shipping & billing addresses
  • Phone number
  • Payment information (via secure third-party processors)
  • Any communications you send us (e.g., customer service inquiries)

b) Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type and browser
  • Pages visited, time spent, and referring URLs
  • Cookies and tracking pixels (see Section 6)

c) Information from Third Parties

  • Payment processors (e.g., Paratika, Moka, Stripe, PayPal, Apple Pay)
  • Shipping carriers (e.g., DHL, FedEx, TNT, UPS)
  • Social media platforms if you interact via Instagram, LinkedIn, Facebook, etc.

2. Why We Collect Your Data (Legal Basis under GDPR)

We process personal data based on:

  • Contractual necessity – to fulfill and manage your orders
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for email marketing and cookie usage
  • Legal obligation – where required by law (e.g., tax records)

3. How We Use Your Information

We may use your personal data to:

  • Process and ship your orders
  • Respond to your inquiries and support requests
  • Send order confirmations and shipping updates
  • Improve website functionality and customer experience
  • Prevent fraudulent activities
  • Comply with legal obligations
  • Send promotional emails (if you opt in)

4. Sharing Your Information

We never sell your personal information. We may share your data with:

  • Service Providers: payment gateways, shipping services, hosting companies
  • Legal Authorities: when required by law or in response to legal process
  • Analytics Providers: such as Google Analytics (data anonymized)

All third parties are contractually obligated to safeguard your information.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Comply with legal and tax obligations
  • Resolve disputes and enforce agreements

When no longer needed, data is securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize returning visitors
  • Track site usage and preferences
  • Enhance shopping experience

You may disable cookies in your browser, though some features may not function properly. For EU visitors, we provide cookie consent options in accordance with GDPR.

7. Your Rights Under GDPR

  • Right to Access – Know what data we hold about you
  • Right to Rectification – Correct inaccurate or incomplete data
  • Right to Erasure – Request deletion of your personal data
  • Right to Restrict Processing – Limit how we use your data
  • Right to Data Portability – Receive your data in a machine-readable format
  • Right to Object – Opt out of direct marketing or profiling
  • Right to Lodge a Complaint – With your local data protection authority

8. Children’s Privacy

We do not knowingly collect or process data from individuals under the age of 13 (U.S.) or 16 (EU). If we learn that we have inadvertently collected such data, we will delete it promptly.

 

9. Data Security

We take reasonable measures to protect your data, including:

  • SSL encryption on all transactions
  • Restricted access to personal data
  • Secure third-party payment processors

However, no method of transmission over the internet is 100% secure.

10. International Data Transfers

Our website is operated in the United States. If you are located outside the U.S., please note your data may be transferred to and processed in the U.S. We rely on Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure your data remains protected.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you by updating the “Last Updated” date at the top. Significant changes will be communicated via email or website notice where applicable.

12. Contact Us

For any questions, data access requests, complaints, or to exercise your rights, please contact us:

Sinasos Rugs
📍 Türkiye
📧 contact@sinasosrugs.com
🌐 https://sinasosrugs.com